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Infringement Report

Free

About This App

LAST UPDATED:
Apr 24, 2012
CURRENT VERSION:
7.6.6
REQUIREMENTS:
Compatible with iPhone 3GS, iPhone 4, iPhone 4S, iPhone 5, iPod touch (3rd generation), iPod touch (4th generation), iPod touch (5th generation) and iPad. Requires iOS 4.0 or later.
APP SIZE:
35.69MB
APP SCORE:
Avg. score: 5
Rating: 3

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BMC Mobility for Incident Management

TOTAL DOWNLOADS:
3
TECH SUPPORT:

BMC Mobility for Incident Mana Description

The new BMC Mobility for Incident Management app provides a glimpse into the benefits of user-centric ITSM. Mobile technicians, for example, are 30 percent more productive when they don't need to return to their desks to manage trouble tickets. Managers make smarter decisions with real-time data at their fingertips. And customers’ satisfaction with IT jump when issues are resolved faster.

This app is for use by BMC customers interested in getting a better understanding of BMC Mobility for Incident Management. It is designed to be used with the BMC hosted mobility server, and should specifically not be used with a customer’s own hosted mobility server.

BMC Mobility for Incident Management allows and end user to:
·View a list of Incident tickets assigned to them or one of their support groups
·View, Edit and add worklogs to Incidents
·Reassign Incidents
·Change Incident Status
·Change Incident Priority

To test drive the app:
1. Download BMC Mobility for Incident Management
2. Enter try.onbmc.com as the host name
3. Enter 2042 as the port
4. Login with: Allen/password

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