Support questions please to helpdesk@addisonlee.com
If you receive a monthly invoice please enter your account details during the initial set up, and once you enter your PIN code you'll find that booking a minicab is even faster than ringing the call centre.
All Cash and Credit Card bookings are quoted before you press Confirm. Credit Card bookings are subject to a Booking fee.
If you need a quote just start booking but do not confirm unless you really want a car to arrive.
We now quote and allow Prebooked jobs...
Thanks to the iPhone's GPS capabilities, you don't even need to enter your address, simply press "Find my location" and your phone will display a list of streets, just add the door number and company or pub name. We will then send a text with the Drivers details and mobile number so that you may contact him if required. If you'd rather enter a precise address, simply choose the "Enter my address" option. Then enter your full postcode and choose when you want your vehicle to arrive - ASAP will be within 10 minutes for central London, but you can book cabs days or even weeks in advance.
Some other features of the Addison Lee App:
- Remembers your favourite addresses for quick repeat bookings
- Address search
- Airport bookings
- Book on account or for cash/credit card payment
If you like the App, please give us a good rating, we've redesigned all aspects of this App to make it faster and easier to use and more improvements are on the way.
Once your minicab is booked you will receive confirmation and a job number - the job number guarantees that your vehicle will be sent as requested. If for any reason you don't receive a job number confirmation, please rebook your car. For any technical assistance email itsupport@addisonlee.com.
When a driver is on his way we will send you a text with the Drivers mobile number. Call the Driver directly to find out where he is.
